Telephone: 1 (281) 451 9855 For Additional Information: Programs, Services, Courses, Locale, Pricing, etc.: Info@justhowgoodareyou.com For Information regarding our Telecommunications section: Programs, Training, Courses, Projects, and/or Successes: telecomsalliance@justhowgoodareyou.com |
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 "Just How Good Are You?" - I Program The "View In" Assessment "Just How Good Are You?" - I is a powerfully positive Review Program initiated in 2006 in response to a customer's challenge that we find out "Just how good are we?" This program involves unannounced and anonymous field visits to wireless or wireline locations. Our report provides a ""view in" to the company's retail and customer-facing issues from the customer's perspective. We will describe your operation exactly how we find it. The "Just How Good Are You?" - I Assessment will include:
The "Just How Good Are You?" Assessment can be done once, or with multiple visits over a set period of time. This report will give you a "view in", without bias, and will tell you how customers and potential customers see your business. It will answer the important question: "Does your company make it easy for customers to buy what they need from you – today?" The "Just How Good Are You?" Assessment has been called "the single most important investment" you can make to help your business achieve its potential.  "Just How Good Are You?" II Program Business Operational Review "Just How Good Are You?" II is a continuation of our "Just How Good Are You?" I Program. This program is a business operational review, combining information gathered from field visits with an analysis of the Customer-Facing areas of operation, such as:
This approach offers a combination of a "covert view-in" to your company's customer-facing areas, and adds an internal view of these same areas. Facilities where customers visit or interact with your employees, sales, customer care, and billing will be reviewed, as well as a review of products and services offered, inventory, and productivity levels. Other internal issues, such as marketing, will be addressed. For example, we will discuss with your staff what their roles and responsibilities are. We will ask them how favorably they rate their own performance. We will observe their performance and learn how they interface with clients and others with whom interaction is required. We have developed specific process flows, which we will use to help us understand interdepartmental cooperation or roadblocks. Many times decreases in sales and/or productivity have to do more with entities or practices that are not obvious, than with the sales organization or the service organization. Our goal is to help you identify and solve problems. In discussing these issues with employees, often we uncover solutions. The cooperation of your key executives and employees is required to ensure we learn "Just how good you are" and advise you with the most appropriate plan of action for you and your enterprise. "JUST THE BASICS" Version I (Designed specifically for the Wireless Telecom Industry) This course was designed to address the needs of wireless business owners and dealers who discovered that their employees did not know "the basics" of proper business etiquette. "Just The Basics I" is not intended to be a specific training course in wireless products and services, but rather, a course designed to educate employees in proper behavior in the workplace, and beyond. The question that all companies must address to become successful is: "Does our company make it easy for the customer to buy what they need from US today?" In that regard, we know that customers will not find it easy to buy from employees who are impolite, poorly groomed, aloof, or ignorant of the products and services they offer. This is a 3 ½ hour class, designed for all employees to attend. The subject matter covers basic practices in any workplace. It includes segments in:
Ten years ago, this course would not have been offered as part of our program. However, in today's workplace, we have determined that many companies have employees who do not understand basic professional politesse. It stands to reason that if your employees reflect your business, and their behavior may mean the difference between your success and failure. We suggest that all employees attend this course and that all new employees attend upon hiring.
Sales Management Training ~OR~ How To Become a Successful Sales Manager This is a two-day course that teaches sales managers to: Learn, Know, Understand, and Demonstrate their ability to lead the sales organizations by example and by knowledge that they can do what their sales force is expected to do in the area of Sales, or as we call it: "Making it easy for the customer or prospect to buy from me - today." This course will focus upon the knowledge and expertise required of any manager. The course will also show, via demonstration, the How, Why, When, and Where of Sales. Sales managers must demonstrate the key role of "leadership by example" to every area of management. Sales Managers may help "set sales quotas", and they will share the objective as their own. Sales performance and "HOW TO" will be paramount in this 2-day training session. It will also inform the Sales Manager or Aspiring Sales Manager the technique known as "The Process Sale", which is a discovery method to determine customer needs. The Process Sale is designed to build alliances with our customers and ensure long term relationships through our understanding that we know their needs and are able to solve their problems, and that we will make it easy for them to buy what they need from us – today. Telecoms Alliance How to Win and Keep Major Accounts This course will involve the exercise of learning and practicing “the Process Sale” and determining the prospects' or customers' real needs as it applies to our products and services. This course was designed and written by Dan McGinnis and sold to clients where this process is still in use today. A sophisticated series of questions are provided to each salesperson or sales manager who attends. The purpose of these inquiries is to determine which of your products and services are most appropriate for any of your clients or prospective clients. This course will teach the importance of knowing the customer's view of our products and services. We MUST KNOW the customer view of our own products and services and what issues, opportunities, and risks there are to our relationship. At the completion of this course, those who attend will know and understand an intricate process of discovering the importance of uncovering and utilizing these key elements. Sales for the non-Sales Employee: Developmental Course: Length 4 hours. The course presents an analysis of the operations of a Telecommunications company and provides an introduction to what you do and how various areas work together for success. An overview of the company's products and services will be covered, as well as how to properly become a representative of your company to your customers and to the community. Sales, which we determine is "Making it easy for people to buy what they need from you TODAY" is everyone's job at your business. Everyone, not just the Sales Staff, can affect sales by their conduct and appearance. |
McGinnis and McCann began their collaboration in 2006, while McGinnis was serving as an interim GM and Managing Director of a wireless company. He became frustrated with his lack of demonstrable progress after initial major gains. After assuming control of this wireless sales and service distributorship, which operated three stores with full service and repair organizations, and an outside sales force, McGinnis called McCann and asked her to find out, "How good are we?" Within a few weeks, McCann developed a program that conducted field surveys and found out. McCann then prepared a report and submitted it. McGinnis, encouraged because he learned things he couldn't see for himself from the findings, called McCann again and asked her, "What do we do about this?" McCann, along with McGinnis, then implemented the 2nd portion of our program entitled "The Business Operational Review." Within this program, she made recommendations for specific improvements, met with key personnel, and wrote a professional review for how to improve performance of this dealership. McCann's perceptive insight, attention to detail in reports that included specific action items, impressed the GM. Her opinion was quite different than the one previously held by those on the inside. Her recommendations were implemented. The results? Within three months, a combination of savings in costs and increases in revenue were generated, and the effect provided a 30% net gain in performance. "Just How Good Are You" I & II are real programs, battled tested and proven. We KNOW it works, because we've done it. Is it expensive or unreasonable? The answer is NO! This program is not only a reasonable cost to incur, it's what business owners or senior management MUST DO to ensure their businesses are competitive and that their operation is "MAKING IT EASY FOR CLIENTS TO BUY WHAT THEY NEED FROM THEM - TODAY." Perhaps our programs aren't for everyone. They are for people who have an exceptional need to ensure they have high quality and profitable products and services, and an infrastructure to support the operation effectively. We can help you improve performance. For illustration, we've listed some of the accomplishments McCann and McGinnis have achieved during their business careers. Please call or email us today, if you want to learn more about improving your performance. Dan McGinnis & Karen McCann Some of Dan McGinnis's Accomplishments: Performance Improvements in Sales:
Performance Improvements in H.R.Training/Development: Developed and executed:
Performance Improvements in Marketing/Business Development/Operations:
Performance Improvements with Software and Long Distance Companies:
Performance Improvements Everywhere Else! McGinnis served as Chief Marketing Officer for Malaysia's 2nd national telecommunications company TIME, and launched company and all of its products and services profitably during his tenure. Most notably in that period, he developed all the alternative sales channels, within a 4-week period. Those channels, after 15 years in service, generate more profitable revenue than any other source for this company to this day. Karen McCann has spent 20 years in the development and operations of businesses in the United States. Ms. McCann is the original Project and Product Developer of "Just how good are you" and her creativity and adherence to detail make this program one of the best "perceptive analysis programs" available. Ms. McCann is and has been a professional educator, an interior design specialist, an event planner, a course developer and the founder and president of her own promotional products and apparel company. Ms. McCann's accomplishments are many. Some of them are:
We wanted you to know that we've done a few other things besides just telecoms. We don't pretend to know things that we don't know. We don't charge unreasonable fees. We want to develop a professional and ongoing business relationship with you and we can help you improve performance of your business and your employees. We would be happy to talk with you about our programs and services. |
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The principals at Justhowgoodareyou.com are degreed professionals who have enjoyed successful business careers in the U.S. and internationally. Dan McGinnis has spent 2/3rds of his business career in telecommunications, every flavor and stripe, although he has ranged far afield as well. (To read about Dan McGinnis's successes, click |
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