• "Just How Good Are You?" I
  The "View In" Assessment Program
• "Just How Good Are You?" II
  The Business Operational Review
• "Just the Basics" I:  Training Course
  Basic Professional Skills For the Employee
• "Just the Basics" II:  Training Course
  Basic Professional Skills For the Unemployed or Under employed
• Other Consulting Services
• Customized Sales Training Programs
• Training Programs for Winning and Keeping Major Accounts
• Business Development Programs
• Interim Management Assignments
• Telecom Specific Programs and Services

"Just How Good Are You?" I
The "View In" Assessment Program

The key question that will be address with this program will be:

"Does your company make it easy for prospects and customers to buy your products or services from you - today? "

The "Just How Good Are You?" Assessment will be carried out by one of our trained and experienced consultants who will visit one – or all - of your locations.  Our consultant will discuss your products and/or services with you beforehand, and learn what questions and concerns you have about your operation.  A report will be provided  (with photos if possible) which will give you a professional examination of how well your staff represented your products and services - AND - our professional opinion regarding the strengths and weaknesses of your organization.  

The "Just How Good Are You?" Report will include:

• A detailed description of the physical property:  We will include our opinion of the crucial "first impression", and factors such as cleanliness, visibility, ease of locating, upkeep of the property, and signage will be addressed.
• Detailed findings pertaining to personnel and staffing:  Factors such as personal appearance and grooming, professionalism, expertise and product knowledge, and personality of the staff will be addressed.
• Description of the interior appearance of site:  Factors such as organization, cleanliness, customer-friendliness, and layout will be addressed.
• Observations of the environment:  Findings will include factors such as how well your staff deals with other customers, and interactions between staff members during business hours will be observed and reported.
• The summary:  Our professional opinion and impressions regarding your place of business, including a finding of whether or not the business is one that we ourselves would chose to use as a customer, and if we would recommend your business to others, will be included.

The "Just How Good Are You?" Assessment can be done once, or with multiple visits over a set period of time.  This report will give you a "view in", without bias, and will tell you how customers and potential customers see your business.  It will answer the question: 

"Does your company make it easy for customers to buy what they need from you – today?" 

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"Just How Good Are You?" II
The Business Operational Review

The "Just How Good Are You?" II Program, a Business Operation Review is a thorough analysis of your Customer-facing business operation. The objective is to find out:

"Does your company make it easy for customers to buy what they need from you – today?" 

This program combines information gathered from field visits with an analysis of the Customer-Facing areas of operation, such as:

• Processes
• Procedures
• Systems
• Employee and Management Views, Attitudes and Performance

This approach offers a combination of a "covert view-in" (Our "Just How Good Are You? I" Program) of your company's customer-facing areas, and adds an internal view of the same.  Facilities where customers visit or interact with your employees, sales, customer care, and billing will be reviewed, as well as a review of products and services offered, inventory, and productivity levels.  Other internal issues, such as marketing, will be addressed.

For example, we will discuss with your staff what THEY THINK their roles and responsibilities are.  We will ask them how favorably they rate their own performance.  We will observe their performance and learn how they interface with clients and others with whom interaction is required.  We have developed specific process flows, which we will use to help us understand interdepartmental cooperation or roadblocks. 

Many times decreases in sales and/or productivity have more to do with entities or practices that are not obvious, than with the sales organization or the service organization.  Our goal is to help you identify and solve problems.  In discussing these issues with employees, often we uncover solutions. 

Program Length:  Dependent upon the size and location(s) of the process review.  One or two persons may be required to review operational activities and to determine what areas can be improved and how to implement changes.   Our review will include written recommendations, in detail, with a plan of action for realization.

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"Just the Basics" I:  Training Course
Basic Professional Skills For the Employee

This course was originally designed to address the needs of business owners who discovered that their employees did not know "just the basics" of proper business etiquette.  "Just The Basics I" is a course designed to educate employees in proper behavior in the workplace, and beyond.  This is not a training course designed to instruct students in their specific industry, but to teach proper business protocol and professionalism in all sectors of the workforce.

The question that all companies must address to become successful is:

"Does our company make it easy for the customer to buy what they need from US - today?"

We know that customers will not find it easy to buy from establishments who's employees who are impolite, poorly groomed, aloof, or ignorant of the products and services offered. 

This is a 3 ½ hour class, designed for every employee to attend.  The subject matter covers basic practices in any workplace.  It includes segments in Customer Care; Business Office Procedures; Integrity and Ethics; Standard Company Policy regarding attendance, punctuality, business protocol, proper etiquette, and expectations for behavior of the employee.  

This course would not have been offered as part of our program years ago, however in today's workplace, we have found that many businesses have employees who do not understand basic professional decorum.  Your employees reflect your business, and their behavior may mean the difference between your success and failure.  We believe that business owners and managers should decide, if for no other reason other than to improve courtesy and mutual respect, everyone in the workplace should attend this course.

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"Just the Basics" II:  Training Course
Basic Professional Skills For the Unemployed or Under employed

"Just the Basics II" is a training class tailored to the needs of individuals seeking work, and those agencies that are in the business of helping people find jobs.  In addition to the course components of "Just the Basics" I, "Just the Basics II" includes instruction in the basic skills needed for:

• Filling out job applications.
• Resumes – basic writing and presentation skills.
• Interviews – basic rules and etiquette.
• Email and telephone - skills and etiquette.

This course is intended to educate job seekers on the basic code of behavior for finding a job.  It is not intended to be a professional handbook for interviewing skills or resume writing, however.  Individuals who are qualified to work, but cannot communicate properly or behave properly during a job interview, will not get hired, no matter how qualified they are. Everyone needs to know, and deserves to learn, "The Basics" in order to get hired, become a valued employee, and gain self-respect through working and making a valued contribution to industry and society. 

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